Changes in the Telecommunications Infrastructure

You may have heard that there are changes occurring within the telecoms infrastructure whereby Telecom Providers are migrating from analogue to digital format.  It is difficult to get precise information from the Providers on this but we will continue to request moreinformation.  In particular we have requested visibility of the roll out plan and the timeline involved.  The changes being made will impact the alarm signalling capability of communication devices connected to the analogue network.  These devices are now vulnerable from an alarm signalling perspective and we have set out below in the form of some questions, answers and solutions what this means for the intruder industry:

Question: What is happening with the telecoms network?

Answer: Telecom providers are moving to a digital network replacing ‘traditional land lines’ (PSTN) with ‘Voice Over Internet Protocol’ (VOIP).  This will impact alarm systems which transmit alarm signals to ‘Monitoring Stations’ (Alarm Receiving Centre) (ARCs);

Q: What is the difference between PSTN landline and VOIP lines and how does this affect alarm signalling and ARCs’?

A: PSTN lines are traditional analogue copper lines used by the telecoms companies to send voice calls and data packets such as XSIA (FSK) and CID (DTMF). VOIP uses IP packets to send Voice and Data. Problems occur during transmission when VOIP converts analogue signals to digital and then from digital back to analogue. This causes timing issues and will result in a ‘Failure To Communicate’ (FTC) between the alarm panel and the ARC receivers;

Q: Will changing Protocols help?

A: Initially it may resolve the issue by changing the protocol to Contact ID or Fast Format, however, this is not a long term solution and does not relay the same information as SIA or Extended SIA. As more and more of the PSTN network becomes digitised in the months and years ahead and signalling on these lines will become increasingly problematic and unreliable;

Q: What is the difference between the traditional GSM signalling and IP Monitoring?

A: At present traditional GSM signals are being transmitted using the analogue network and signals can be affected by the bandwidth available. IP monitoring sends an IP packet using the data network that is not dependent on the bandwidth of the networks; 

Q: How will the digitised phone lines affect the existing GSM Units?

A: The problem is not with the GSM network.  At some point the GSM signal has to connect to the PSTN network and If that network is partially or fully digitised, successful transmission of the alarm signal becomes difficult and unreliable. (Note: ARCs currently receive the majority of their alarm signals on the analogue line network and when they are digitised, missed alarm signals to the ARC will become increasingly noticeable);  

Q: What devices can be used to transmit this data over IP?

A: HKC provides three IP communicators.  The GSM-SC, LAN Card and Wifi Card can be used to communicate over IP.  These units are already sending data via the SecureComm Cloud e.g. HKC App;

Q: What about the SecureText service?

A: The SecureText service will not operate on digitised lines and Fail to Communicate will become more noticeable.  The SecureText service, for new customer, will cease effective from August 1st 2017.  With regard to existing SecureText customers, you are strongly advised to contact Hall Alarms Ltd and ask them to migrate to SecureComm due to the unreliability and vulnerability of analogue networks; 

Q: What about existing sites that have landline monitoring?

A: They can be switched to IP monitoring using any of HKC’s SecureComm communication modules available;

Q: Why use IP monitoring?

A: SecureComm IP monitoring is a Grade 3 fast, secure, polled service which ensures alarm monitoring is protected against future network changes;

Q: Is IP Monitoring available where the HKC App is already installed?

A: Yes, the upgrade is easy carry out using the SecureComm Installer Portal.  See process described above;

Q: What solution is available with older panels e.g. HKC SmartWatch SW-812?

A: We are currently working on a solution for older panels and expect it to be available in September.  This will allow older panels to connect to SecureComm IP Monitoring;

Q: When will the SecureComm Service be available?

A: The service was launched on July 10 2017;

Q: Where can I avail of the SecureComm IP Monitoring?

A: Contact a member of our customer support team on (052) 6121944 for more details.

Emergency Lighting Systems

(Emergency Lighting Standard I.S. 3217:2013)

Emergency lighting is required when the main power supply is cut and any normal illumination fails. This may be a result of a fire, or a power cut and the normal lighting supplies fail. Sudden darkness is a possible danger to the occupants, either through physical danger or panic, to exit the premises safely.

What is emergency lighting?

  • Emergency escape lighting – the part of an emergency lighting system that provides light for the safety of people leaving a location or attempting to terminate a potentially dangerous process beforehand.
  • Escape route lighting – the part of an emergency escape lighting system provided to ensure that the means of escape can be effectively identified and safely used by occupants of the building.
  • Open area lighting – the part of an emergency escape lighting system provided to minimise panic and ensure there is sufficient illumination to allow the occupants of a building to reach a place where an escape route can be identified.

 

The points of emphasis when placing emergency lighting  are as follows

  • Near each exit door and each final exit door outside the building to a place of safety
  • Near stairs so that each flight of stairs receives direct light and near any other change in level and direction,
  • At each intersection of corridors, externally illuminated escape route safety signs, escape route direction signs and other safety signs needing to be illuminated under emergency lighting conditions,
  • Near each piece of fire fighting equipment, fire alarm panels and manual call points,
  • Near each first aid post, any escape equipment provided for the disabled, near disabled refuges, disabled refuge panels and call points, disabled refuse communication systems and disabled toilet alarm call positions.

 

Commissioning Certificates and Logbook

Irish Standards require written declarations of compliance to be available on site for inspection.  These should detail the quality of the installation, satisfactory test of operation and a log of all system tests. System logbooks, with commissioning forms, testing forms and instructions, should be provided by the installer/commissioner.

 

Maintenance Servicing and testing

(Regular servicing shall be carried out by a competent maintenance contractor as per I.S. 3217:2013.)

  • Daily Inspection – All deficiencies, defects and/or faults previously recorded in the emergency lighting logbook have been rectified and any necessary corrective action(s) to be carried out. (Carried out by owner/manager).
  • Weekly emergency lighting inspection – As Daily inspection, plus visually check 25% of the emergency lighting system so that 100% of the system is checked at every 4 weeks. Ensure that all non working lamps are replaced. (Carried out by owner/manager).
  • Quarterly emergency lighting tests – Ensure that inspections and testing are done so that 100% of the system is checked four times a year and is carried out every 3 months for 30 minutes. (Carried out by Hall Alarms).
  • Annual emergency lighting tests – Once in every 1 year period after completion of 3 Quarterly inspections and tests. All emergency lighting systems shall be tested to their rated duration (3 hours). The result must be recorded and, if failures are detected, these must be remedied as soon as possible. (Carried out by Hall Alarms).

Job Vacancy (Electronic Security Systems Engineer)

Hall Alarms Ltd is currently seeking applications for the position of Electronic Security Systems Engineer, based in our Clonmel office.

Responsibilities include:

Installation, Servicing and Maintenance of Intruder Alarms, Fire Alarms, CCTV and Access Control

On Call Rota, (1 in 7 weeks approx)

Demonstration and Needs Analysis / fault finding of Systems with Customers

Working to Health & Safety Standards

Upskilling / Technical training on new / upgraded systems

 

Candidates must have:

Experience of Installation, Maintenance and Servicing of Electronic Security Systems

Good Computer Skills and basic IT Skills

Good communication and customer service skills

A willingness to learn new skills and take on board technical advancement

The ability to work on their own, or as part of a team

Full driving licence

 

Postion Includes:

Fulltime position

Salary dependent on Experience

On – call allowance

Company Van, Mobile Phone and work Tablet

Please email your CV to the Chief Executive, Eleanor lahart, on eleanor@hallalarms.ie by Wednesday 26th July 2017. Interviews will take place week commencing 31st July. CV’s can also be posted to: Hall Alarms Ltd, Unit 5D2 Gurtnafleur Business Park. Clonmel. Co. Tipperary

Job Vacancy (Maternity cover)

Hall Alarms Ltd is currently seeking applications for a Fixed Term 7 months contract (Maternity cover), from Mid-August 2017 – Mid March 2018.

Assistant Accounts / Administration

Key Roles & Responsibilities:

  • Provide accurate and efficient administration and accounts support
  •  Assist with sales invoicing
  • General office administration
  • Answer phones and ensure customer queries are dealt with in a courteous and prompt manner
  • Schedule and co-ordinate customer service calls
  • Support with the scheduling of the engineers work
  • Other ad-hoc duties

Position Requirements

  • Strong organisational skills
  • Strong PC skills – working knowledge of Excel, Word and Outlook
  • Some experience of accounts software, full training on our specific software system will be provided.
  • Excellent communication skills both verbal and written
  • Energetic self-starter who demonstrates an ability to work well on own initiative as well as part of a team
  • Flexibility with the ability to work to tight deadlines

 

Please email your CV to CEO, Eleanor Lahart, at eleanor@hallalarms.ie by Friday 21st July 2017.

Farmyards under threat from online CCTV systems

Contact Hall Alarms Ltd today to discuss any queries you might have with your CCTV Systems. (052) 6121944.

Farmers have unwittingly left themselves open to massive security and privacy threats with their CCTV security cameras.

Farmers across Ireland who use web-based CCTV cameras to monitor their farms have unwittingly left themselves open to a massive security and privacy threat by not changing the default passwords on their cameras.

Footage from farm sheds, yards and homes from Cork to Donegal is being streamed live by an international website to anyone who logs on.

Listen: farmyards under threat from online CCTV systemsThe website, Insecam.org, is described as the world’s biggest directory of online surveillance security cameras.

It is currently streaming footage from more than 70 security cameras in Ireland and thousands more security cameras worldwide that have not been password-protected by their owners. Irish farms, homes and churches are among the sites that can be viewed. Footage streamed by Insecam.org includes:
Two cameras located in the cubicle shed of a large dairy herd near Youghal in Co Cork, with the feeding loader clearly visible parked in the passageway.
A freshly calved Simmental suckler cow with her calf in Drogheda, Co Louth, along with calves in a neighbouring pen.
A Friesian cow isolated in a calving pen in Castlebar, Co Mayo.
The front door of a house in Belturbet, Co Mayo.
A Charolais cow and her calf bedded on straw in Tullamore, Co Offaly.
The altar and sacristy door of a church in Longford town.
A feed store with a large bag of meal in Cork placed on a pallet behind a galvanised sheeted gate.

Directly underneath each video stream, there is an interactive Google map which shows the location of the internet service provider (ISP) linked to the camera, the address including town, region and country, as well as the longitude and latitude co-ordinates.

The website allows anyone to search for footage by country and by various headings including farm, animal, warehouse, religious, home, interesting and warehouse.

The footage from Ireland comes from multiple camera brands, including Vivotek, Foscam, Axis, Defaway, Bosch, Mobotix, Linksys, Panasonic, Sony. According to the website, none of the cameras listed are hacked – they simply do not have any password protection.

Source: Irish Farmers Journal

Exciting Job Opportunity

We are currently seeking applications for the position of Electronic Security Systems Engineer, based in our Clonmel office.

 

Responsibilities include:

Installation, Servicing and Maintenance of Intruder Alarms, Fire Alarms, CCTV and Access Control

Part of Afterhours On Call Rota, (1 in 7 weeks)

Demonstration and Needs Analysis of Systems to Customers

Working to Health & Safety Standards

Upskilling / Technical training on new / upgraded systems

 

Candidates must have:

Experience of Installation, Maintenance and Servicing of Electronic Security Systems

Good  Computer Skills and basic IT Skills

Good communication and customer service skills

A willingness to learn new skills and take on board technical advancement

The ability to work on their own, or as part of a team

Full driving licence

 

Postion Includes:

Fulltime position

Salary dependent on Experience

On – call allowance

Company Van and Mobile Phone

Please email your CV to the Chief Executive, Eleanor lahart, on eleanor@hallalarms.ie by Friday 27th February 2015. Interviews will take place week commencing  2nd March 2015. CV’s can also be posted to: Hall Alarms Ltd, Unit 5D2 Gurtnafleur Business Park. Clonmel. Co. Tipperary

Risco Agility 3 Intruder alarm system

Risco Agility 3

Risco Agility 3

 This system is a great option for those who want the added functionality of a smart phone application for their alarm.

Agility  3 also supports visual verification with a self monitoring Smartphone app (also available via web browser) which enables homeowners to control their alarm systems remotely as well as view real-time images taken inside their premises with the eyeWave™ wireless PIR camera detector which communicates with the RISCO Cloud server.

 

Check out this short video about the features of the Risco Agility 3.

Capture

Happy Christmas

Christmas image

Happy Christmas

Happy Christmas from all at Hall Alarms, please see our Christmas arrangements should you need us over the Christmas period

Sticker Hunt Competition Winner

Sticker Hunt Competition Winner, Nikita, having her prize installed today. Congratulations Nikita & Anthony


To keep up to date with any upcoming competitions, friend us on facebook or follow our twitter

Job Vacancy

Hall Alarms currently have a vacancy for a Security Systems Service Engineer. This is a fixed term 6 month contract. Experience in the industry is a must. Full clean driving licence required.
Email your CV to eleanor@hallalarms.ie