Maintenance

We provide 24HOUR EMERGENCY CALLOUT SERVICE…365 DAYS A YEAR

An effective security system is a working one. Regular maintenance of your fire or security system by a qualified engineer is essential to ensure that the equipment is working properly and potential issues are pre-empted.

24HOUR EMERGENCY CALLOUT SERVICEUnfortunately, we often hear from people who have experienced poor service from their maintenance provider, having endured slow response to call-outs, appointments that are not kept, and bills for expensive repair work that could have been avoided. A maintenance contract with Hall Alarms Ltd guarantees you a fast response to emergency call-outs, efficient service and cost effective maintenance rates.

We pride ourselves on our over 30 years of exceptional customer service. Our maintenance packages are flexible and can be designed to suit your budget. We can take over the maintenance of most fire or security system, even if another company installed it, and we are happy to quote for ongoing maintenance.

In most cases, especially wireless alarms, it is more cost effective to have a maintenance agreement in place, rather than pay for emergency callouts and servicing each time.

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House/Business Alarm Maintenance

Intruder Alarms are installed to the Irish and European standard, IS EN 50131 – 1:2006. In order for your system to meet this regulation going forward, it must be serviced every year. If a system is not serviced every year, it ceases to meet the standards.

Maintaining your system will ensure it performs correctly, that every piece of equipment is working and prevent other issues arising. If you are claiming a discount on your home insurance, most insurance companies now require that your Intruder Alarm is serviced at least once a year, otherwise they may void any claims on the policy. For businesses, it is mandatory that most business premises have a maintained system as a term and condition in the Insurance policy, as well as being monitored by a central station.

Fire Alarm Maintenance Servicing and testing

Fire Alarm MaintenanceFire Alarms are installed to the Irish Standard, IS 3218: 2013. This is a statutory instrument, which means it is the law. It is the law that Fire Alarm systems  are serviced quarterly (excluding some domestic systems). This means an engineer must visit a system 4 times per year and carry out servicing as per the regulations (see Scope of Service attached).

The requirement for servicing is usually part of the terms and conditions of your Insurance policy, as well as being required by the Fire Officer. Two of the first questions that are usually asked if any incident occur, is, “When was your system serviced last?” and “Who is your Maintenance Agreement with?” Fire Alarm systems not meeting the standards for servicing may, void future claims on your Insurance Policy, and leave you open to prosecution and fines in court.

Emergency Lighting Systems Maintenance Servicing and testing

To ensure that the system remains at full operational status, essential servicing should be specified. This would usually be performed as part of the testing routine, but in the case of consumable items such as replacement lamps, spares should be provided for immediate use.

REGULAR SERVICING SHALL BE CARRIED OUT, preferably on a continuous maintenance contract by a competent organisation. A full itemised report on every part of the installation should be obtained at least annually.

Please note I.S. 3217:2013 states the responsibility to carry out all routine tests and quarterly maintenance tests in accordance with clauses 14 & 16 is with the owner/ manager of the property in which a emergency lighting system is installed.

Daily Inspection

  • The following minimum operational requirements shall be checked. All deficiencies, defects and/or faults previously recorded in the emergency lighting logbook have been rectified. Record any emergency lighting system fault reported and or any other deficiencies, defects and/or faults otherwise discovered in the emergency lighting logbook and take any necessary corrective action(s) required in a timely fashion. (Carried out by Owner / Manager).

Weekly emergency lighting inspection

  • In addition to the Daily Inspection the following shall be carried out on at least 25% of the emergency lighting system so that 100% of the system is check at least every 4 weeks. Visually check that each emergency lighting lamp, in all maintained type and or combined type emergency luminaries, are operational and illuminated. In the case of all self-contained emergency luminaries check that their LED status indicators are illuminated and showing healthy condition/status. Ensure that all non illuminating lamps are replaced. (Carried out by Owner / Manager).

Quarterly emergency lighting tests    

  • Ensure that inspections and testing meets the following schedule: carried our four times in a 1 year period, carried out every 3 months & on the due date ± 30 days(Carried out by Hall Alarms Ltd).

Annual emergency lighting tests

  • To ensure that inspection and testing is carried out once in every 1 year period subsequent to the completion of three monthly (quarterly) inspections and tests. In addition to the monthly and three monthly (quarterly) the minimum inspection and testing shall also be carried out. All emergency lighting systems shall be tested to their rated duration. The result must be recorded and, if failures are detected, these must be remedied as soon as possible. (Carried out by Hall Alarms Ltd).

Maintenance of Other Security Systems

(CCTV, Electric Gates, Access Control, Intercoms, etc.)

  • Every one of our installations can be backed up by a maintenance package. Without regular maintenance even the most effective equipment will deteriorate, so it’s important that a qualified engineer checks your system at the recommended intervals laid out in the regulations governing systems.
  • This will ensure your equipment is working properly, meets current standards, and is less likely to fail or develop faults in the future. Our maintenance packages also guarantee that if you do have a problem, we will respond quickly.

How Much is Maintenance and What do I get?

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We offer two Maintenance Options to customers

Annual Comprehensive maintenance OR Annual Service – Only maintenance

Comprehensive maintenance costs more annually but is more cost effective in that it provides a wider variety of cover on your system (see description of cover below). Service only is cheaper, but only provides servicing of your system and not the additional cover of the comprehensive maintenance. The Cost of maintenance will depend on how much equipment is on your system. Call our office today and we can quote you directly for Maintenance.

Comprehensive Maintenance

This includes servicing as per the regulations governing your system (eg 4 x quarterly services on Fire Alarm). The package also includes FREE Emergency callouts and Labour charges during normal working hours, and Replacement Equipment and Travel time cost to site. It does not cover emergency callout afterhours, accidental damage or vandalism to equipment. It does not cover damage by Fire, Water, Storm, and Lightening. These issues will usually be covered by your insurance policy.

Service – Only Maintenance

As the name suggest, this package covers ONLY servicing on your system, as per the regulations. Emergency callouts, including labour time onsite, replacement equipment and travel time are all charged as extra.

Monitoring

Having an alarm professionally installed can allow you access to a range of monitoring services, which means that if an intruder gains access to your property, or fire starts, your alarm will not be ignored even if you’re not around to hear it yourself.

How Does Alarm Monitoring Work?

In a monitored alarm system, your intruder alarm is connected to an ARC (Alarm Receiving Centre), which can respond in a number of ways, including getting in touch with you, your assigned keyholders and the emergency services.

Alarm Monitoring The emergency services, Gardai and Fire Services will only respond to alarm systems that meet regulations. In brief, for Intruder alarms these state that your system must be capable of detecting 2 devices of independent technology confirming an alarm signal.

All modern alarms come with this technology as standard. When your alarm triggers, signals must pass via a monitoring station in order for your Unique Reference Number to be passed on to the Garda control room.

Find a Monitored Alarm System to suit you

There are several ways of connecting your alarm system to the Alarm Receiving Centre, including:

Digital Communicator

Digital CommunicatorCalls an alarm receiving centre who, contact you or your keyholders. If appropriate, it can call the Gardai or fire brigade. A Digital Communicator is a cost-effective way of communicating with the ARC, however, if the phone line is cut, the signal won’t get through.

Dual Path Monitoring

These are secure dual path signalling systems where if the primary path fails (eg, phoneline cut), a secondary path (usually mobile phone technology) will take over the signalling and the ARC (Alarm Receiving Centre). The additional benefit is that the Dual communication unit will monitor the integrity of the landline phoneline and alert the monitoring station to the failure in communication if the phoneline is cut. The system also does a self check with the ARC every 4 minutes.

Single Path Secure Signalling

Single Path Secure SignallingWhere it is not possible to have dual path monitoring due to a poor signal on the mobile network or no landline phoneline , we can install a Mesh Radio system. This system cannot be “jammed” by mobile phone blockers as it is a private secure network. The Mesh system works by sending the alarm activation back to the ARC through it’s own secure network.

If you don’t opt for the Monitoring Station (ARC), then you system can be programmed to alert you of activations through a Speech/text dialler . This calls keyholders directly with no Garda or Fire Brigade response. While this is a cost effective option, there are issues with this service. For example, if the owners of the phones that are programmed have them turned off or have no signal, they will not receive the call at the time of activation. This feature contacts all programmed numbers together, or in rotation.

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Scope of Service House/Business AlarmsScope of Service House/Business Alarms
Scope of Service Fire Alarms, incl. User ResponsibilitiesScope of Service Fire Alarms
Scope of Service Security Cameras CCTV SystemsScope of Service Security Cameras CCTV Systems
Scope of Service Access Control/Intercom SystemsScope of Service Access Control/Intercom Systems
Scope of Service Barrier SystemsScope of Service Barrier Systems
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